JABS Riverhead Coming September 2017

FAQ

FAQ

Getting Started

Q: What kind of facility are you!?
A: An awesome one that focuses on group fitness and personal training.

Q: I want to run on a treadmill and lift weights all by my lonesome, can I do that there?
A: No, we provide group fitness classes and personal training services. It is much more fun and effective to workout in an immersive setting!

Q: I have tried group fitness classes before. Why should I try JABS? 
A: JABS is a welcoming environment that embraces every fitness level. Not only will you sweat, you will become inspired, motivated, and happier. Our amazing instructors will take you on a journey only found here. When you join JABS you are not just becoming a member, you are becoming a family member. You need to see it to believe it.

Q: What sets JABS apart from other fitness facilities?
A: JABS is a unique facility that provides a wide range of fitness classes under one roof. Since we only focus on group & personal training, you don’t have to walk through a typical gym environment to get to a class. This means no body judgement or creepy looks from that guy who looks like he hasn’t left the weight machine since 1980. Our facility is clean, welcoming, inspiring, and non-intimidating.

Q: If a tree falls in the woods, does it make a sound?
A: This is a very philosophical question regarding observation and knowledge of reality. Its similar to this question: If you go to the gym, but don't post on social media, did you really workout?

Q: I have other questions before I start, what should I do?
A: Give us a call, or send us an email, and we will be happy to answer any additional questions you may have!

Classes

Q: Do I have to make reservations for all classes?
A: Yes, we require reservations for LifeRide (cycling class), and recommend reservations for all other classes.

Q: What kind of classes do you offer?
A: Awesome ones! Check out the class page to view the current schedule.

Q: Where can I find a description of the classes?
A: On the class page click the class name to get a detailed description of the class.

Q: I never took a group fitness class, will I like it?
A: Absolutely! While there are many ways to exercise, we feel that you are more motivated and inspired to get the most out of your workout in a group setting. You are guided by highly educated trainers that ensure the safety and effectiveness of your workout.

Q: Have I told you lately that I love you?
A: Awe, thanks! We love you too!

Q: I am running late, can I still get into class?
A: For safety reasons, and to avoid disruption of classes already in session, no one will be permitted into class beyond 5 minutes after the start of class.

Indoor Cycling: LifeRide®

Q: What is LifeRide®?
A: LifeRide is our signature indoor cycling class! 45 Minutes of motivational music and movement like no other!

Q: Is there anything I can do while reading this to burn some extra calories?
A: Sure! How about some squats if you're in front of a computer or sit-ups if you're on your mobile device.

Q: Are special shoes required for the cycle classes?
A: Our Spinner PRO Spin bikes are equipped with custom dual-sided SPD® pedals featuring both SPD clip-in for spin shoes and toe cage for sneakers. Whatever your riding preference we can accommodate you!

Memberships

Q: I would like to purchase a membership, how do I do that?
A: Visit the MEMBERSHIPS page to purchase a membership, or stop in to the studio!

Q: Can I freeze my membership?
A: Please contact us HERE for more information about freezing your membership.

Personal Training

Q: What is personal training?
A: Personal training is a customized fitness program designed to your individual needs and goals.

Q: Can I do LifeRide or Yoga as a private session?
A: Absolutely.

Q: Why are Burpees called Burpees?
A: Funny name, we know. They were created by American Physiologist Royal H. Burpee, thus named after him.

Q: I would like to set up a personal training session, how do I do that?
A: Contact us HERE to make a personal training appointment.

Reservation & Cancellation Policies

Q: What is your class reservation policy?
A: Classes can be reserved 7 days prior to the scheduled class. Must have a current membership or purchase a single class in order to make a reservation.

Q: What is your cancellation policy?
A: Class reservations can be cancelled (early cancel), without penalty, up to 12 hours prior to scheduled class. Single class purchase: Early cancellation of your reservation will result in your class being returned to your account to be used with-in 1 month from date of purchase; the class is not refunded.

Q: What happens if I cancel within 12 hours of my reserved class?
A: Cancellations (late cancel) are allowed within 12 hours of scheduled class, however, are subject to a late cancel fee.
Cancellation Policy (late cancel):
Individual & Class Pack Members: Reserved class is deducted from your account
Unlimited Membership Members: $10 Late Cancel Fee

Q: What if I do not show up for my reservation?
A: You will be subject to one million burpees.
Cancellation Policy (no show):
Individual & Class Pack Members: Reserved class is deducted from your account
Unlimited Membership Members: $20 No Show Fee

Q: Do you offer a waitlist?
A: Yes. If a class is full, you will be prompted to add yourself to the waitlist. The system will automatically add you to the class if a spot becomes open and will send you an email notification. The waitlist corresponds with the cancellation window, in that, the waitlist will close 12 hours prior to the start of class.

Q: What happens if I was on the waitlist and it is now within 12 hours of the scheduled class?
A: Once inside the 12 hour window, the system will no longer automatically add you to the class if someone late cancels. You will have to view the schedule to see if a spot becomes available. If a spot becomes available you will be able to register yourself online.

Q: How do I make a reservation for class?
A: You can access the classes on the CLASSES page, or the MINDBODY APP. Read HERE for more info on synching the MindBody app with your JABS account.

Q: I am a current member and want to sign up a guest for class, how do I do that?
A: Members access your account HERE. You will sign-in, select the class, and then choose ‘Make a Reservation for Someone Else’. You will be required to purchase a single class in order to complete the reservation. *Please note, you cannot make reservations for guests through the MindBody app, or through the classes page on the website.